We provide a wide range of services and clinics for patients at our practice.
You can find out more by clicking on the links.
Accessing someone else's record
Accessing someone else’s record As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set...
Carers
I have a carer who acts on my behalf, what do I do? Are you looking after or providing support for a relative friend or neighbour? Are you being helped...
Chaperone
Do you allow Chaperones? The practice operates a chaperoning policy, details of which are available from Reception.
District Nurses
District Nurses Telephone: 01946 599998 The district nurses provide nursing care at home for patients who are unwell. We want to help you live independently, and support you through difficult...
Feedback / Complaints
Feedback/Complaints We are keen to learn about what we do well and when we could do better. Please help us to get it right. Any compliments or complaints you wish...
Find your NHS Number
Your NHS number is a 10 digit number, like 485 777 3456. It is on any letter you receive from the NHS. You do not need to know your NHS...
Friends and Family Test
Please let us know how likely you are to recommend our GP practice to your friends and family.
getUBetter app
Do you have a joint or muscle problem? Please use the FREE local getUBetter app approved by your clinicians in North Cumbria Integrated Care. It is provided alongside your NHS...
Managing your health online
There are many things you can do online at our surgery. Some tasks you can do using a website called Accurx where you can: request an appointment request a sick...
Named GP
Do I have a specific GP? All patients at Mansion House Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated...
Non-NHS services
The NHS does not pay for some of the services we provide. These include private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness to travel certificates, private prescriptions,...
Patient rights and responsibilities
What are my rights and responsibilities as a patient? We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly...
Patient survey results
Perfect, very helpful and friendly. The nurse was absolutely fantastic with me – her patient care was second to none. Brilliant service – the nurse really put me...
Self care
Did you know that 10 of the most minor ailments seen by GPs can also be treated by you at home? By treating yourself at home you could save a...
Self help
As well as our practice, there are many other local NHS services you can contact for health advice, information or treatment. Copeland patients can make use of the Minor Ailment scheme....
Update my Details
To update details like your name, address, phone numbers or email address: phone 01946 820348 visit the surgery write to us Change of address If you have moved to a...
Violent or abusive behaviour
Please be kind to our staff In line with NHS policy Mansion House Surgery operates a Zero Tolerance Policy in regard to physical or verbal abuse or any threat of...
Walking For Health
Join Us We all know that walking is one of the best ways to stay healthy so why not come and join us and discover more of your local area,...
Who should I see?
We try to keep our GP appointments for patients with more serious health problems. Before you book an appointment to see a doctor please consider whether an appointment with a...
Your health records
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and...
Travel Medicine
All patients requiring travel advice need to be seen by our Practice Nurse. All our nurses do regular training in travel medicine to give you the best, most up to date service and...
Date published: 8th October, 2014
Date last updated: 31st March, 2025